Ongoing education helps to retain your employees
Recruiting and retaining employees is not easy. Even if you have found and trained good employees for a car wash, it is difficult to keep them for a long time. Many changes are detrimental to the quality of service. Training helps to retain employees.
The breakdown of a car wash seems to be the biggest problem for a car wash operator. More specifically, however, the duration of downtime is the problem. When a system malfunctions or fails, expert employees are needed who can quickly identify and fix the cause of the failure. Training employees at the manufacturer’s facility can be a good way to do this.
The employees learn important details about operating the car wash, receive first-hand information, and can ask targeted questions at specialized staff. After the training, these employees should be more confident in handling the system. Plus they return to the company with renewed motivation.
The success of a car wash is not only about system technology. Soft power is equally important. When an employee is good in dealing with customers and gives good advice, they might choose a higher quality wash program and leave more satisfied. Ongoing training can therefore also be a good way to qualify employees. Moreover, by this investment you bind them better to the company.
However, there are also other topics for professional development. It can also be useful to train an employee specifically in the area of social media. Regular publications in social networks, which meet a certain professional standard, increase a car wash’s reach and visibility among potential customers.
Depending on the size of the car wash, in-service training in team leadership and dealing with conflict can also be effective. The market for in-service training is big and manufacturers of laundry technology also offer various in-service training courses.
These courses have the advantage that they are directly related to the industry and therefore even easier to implement by the employees in the car wash.