Spring cleaning begins with proper information
With spring around the corner and a long Easter weekend ahead, many car wash owners will experience busy days. So stock up on both soap, wax and polish material and make sure you have enough staff at hand. Even more important: be of asistance and give advice.
During Easter, many motorists want to spring-clean their cars. But not every customer knows how to properly handle the cleaning agents in a self car wash. This is where car wash operators should step in and give professional advice and service. This will guarantee satisfied and returning customers in the long run.
The correct handling of soap and high-pressure cleaners is first and foremost the responsibility of the car wash customer, who cleans his vehicle himself in a wash bay. But many customers are not aware that incorrect use of cleaning agents can leave expensive damage to their car.
Customer information
So, as a car wash owner, make sure all operating instructions and other customer information are in order. Some might be weathered in winter, look dirty or only partially readable. For legal reasons alone, this information should be up to scratch.
Customer service
At the same time, spring cleaning time is a fitting opportunity to welcome new customers and make them into regulars. This is where car wash owners can impress with technical expertise and a focus on service.
Employees should also be reminded of the important issues in customer contact after the long, dark winter period. To supplement this, attention to a car wash can also be increased with a car wash campaign.
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